Reset User Password

Learn how to reset user passwords in case they forget or need to update their credentials.

Reset via Admin Panel

If you are an administrator, you can reset any user's password:

1. Access the Users Page

Navigate to Users in the menu.

2. Locate the User

Find the user who needs a password reset.

3. Click "Reset Password"

Click the three-dot menu next to the user and select "Reset Password".

4. Confirm

Confirm the action. An email will be sent to the user with instructions to set a new password.

Self-Service Reset

Users can reset their own password:

1. Access the Login Page

Go to the login page at https://app.planeasy.com.br/signin.

2. Click "Forgot Password"

Below the login form, click "Forgot my password".

3. Enter Email

Enter the email address associated with your account.

4. Check Email

Check your inbox for an email with reset instructions.

5. Set New Password

Click the link in the email and set a new password.

Password Requirements

For security, passwords must meet these requirements:

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character (!@#$%^&*)

Important Notes

• Password reset links expire after 24 hours
• Users must set a new password (cannot reuse old passwords)
• Administrators cannot see user passwords
• If you don't receive the email, check your spam folder

Security Tips

• Use strong, unique passwords
• Enable two-factor authentication (coming soon)
• Change passwords regularly
• Never share your password

Related Articles

• Create New User
• Manage User Permissions