Manage Subscription Plans

Learn how to view, change, or cancel your Planeasy subscription plan.

Available Plans

Planeasy offers three subscription tiers:

Starter Plan

R$ 99/month

• Up to 1,000 contacts
• 500 WhatsApp messages/month
• 500 SMS messages/month
• 1,000 emails/month
• 1 user
• Basic support

Professional Plan

R$ 299/month

• Up to 10,000 contacts
• 2,000 WhatsApp messages/month
• 2,000 SMS messages/month
• 10,000 emails/month
• 5 users
• Priority support
• Advanced reports

Enterprise Plan

Custom pricing

• Unlimited contacts
• Custom message limits
• Unlimited users
• Dedicated support
• Custom integrations
• SLA guarantee
• White-label option

How to View Your Current Plan

1. Access Settings

Navigate to Settings > Billing > Plan tab.

2. View Plan Details

You will see:

• Current plan name
• Monthly cost
• Renewal date
• Usage limits
• Features included

How to Upgrade Your Plan

1. Access Settings

Go to Settings > Billing > Plan tab.

2. Click "Change Plan"

Click the "Change Plan" button.

3. Select New Plan

Choose the plan you want to upgrade to.

4. Review Changes

Review the new plan details:

• New monthly cost
• Prorated charge for current period
• New features and limits

5. Confirm

Click "Confirm Upgrade".

Note: Upgrades take effect immediately. You will be charged a prorated amount for the remainder of the current billing period.

How to Downgrade Your Plan

1. Access Settings

Go to Settings > Billing > Plan tab.

2. Click "Change Plan"

Click the "Change Plan" button.

3. Select New Plan

Choose the plan you want to downgrade to.

4. Review Changes

Review the new plan details and limitations:

• New monthly cost
• Features you will lose
• Data that may be affected

5. Confirm

Click "Confirm Downgrade".

Note: Downgrades take effect at the start of the next billing period. You will continue to have access to your current plan until then.

How to Cancel Your Subscription

1. Access Settings

Go to Settings > Billing > Plan tab.

2. Click "Cancel Plan"

Scroll down and click "Cancel Plan".

3. Select Reason

Select a reason for cancellation (optional but appreciated).

4. Confirm Cancellation

Click "Confirm Cancellation".

Note: Your account will remain active until the end of the current billing period. After that, you will lose access to the platform.

Additional Usage Charges

If you exceed your plan limits, additional charges apply:

• Extra WhatsApp message: R$ 0.15
• Extra SMS message: R$ 0.10
• Extra email: R$ 0.05
• Extra user: R$ 50/month
• Extra storage (per GB): R$ 2/month

These charges are added to your next invoice.

Important Notes

• Plan changes are prorated
• You can change plans at any time
• Cancellations take effect at period end
• No refunds for partial months
• Contact support for Enterprise plan details

Related Articles

• Configure Payments
• View Financial Reports